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For Existing Partners
23 articles
Station is Online, Appears to Cycle OfflineThis will help you with a station that in real life appears online, but cycles to offline in the Brick dashboard or on the app.
Larger Station Display Turns OffThis will help you manage a large station that turns off unexpectedly
Cell Network Checking: understand GSM Module and connectivity outputs from SerialPort UtilityHow to interpret GSM module connectivity on station and in SerialPortUtility
Server Error MessageThis article describes issues with a station that is online (solid lights) and appears online in the dashboard, but you get a 'server error'
QR Code Removed or Fell OffThis article provides a quick fix for a station's QR codes that was removed, damaged or otherwise taken off from a station.
Point-of-Sale (POS) Availability - Brick PointThis article discusses the availability of the Brick Point POS system
Battery is Fully Charged, Station Says Low BatteryAn explanation for a fully charged battery being recorded as a low than expected battery
Competitor POS at VenueSuggestions on what to do if a competitor is challenging your Brick station placement at a venue.
Trouble Adding Venues to your MarketWhat to do if you have an error adding a venue to your market.