All Collections
For Existing Partners
23 articles
Station is Online, Appears to Cycle OfflineThis will help you with a station that in real life appears online, but cycles to offline in the Brick dashboard or on the app.
Larger Station Display Turns OffThis will help you manage a large station that turns off unexpectedly
Cell Network Checking: understand GSM Module and connectivity outputs from SerialPort UtilityHow to interpret GSM module connectivity on station and in SerialPortUtility
Server Error MessageThis article describes issues with a station that is online (solid lights) and appears online in the dashboard, but you get a 'server error'
QR Code Removed or Fell OffThis article provides a quick fix for a station's QR codes that was removed, damaged or otherwise taken off from a station.
Point-of-Sale (POS) Availability - Brick PointThis article discusses the availability of the Brick Point POS system
Battery is Fully Charged, Station Says Low BatteryAn explanation for a fully charged battery being recorded as a low than expected battery
Competitor POS at VenueSuggestions on what to do if a competitor is challenging your Brick station placement at a venue.
Trouble Adding Venues to your MarketWhat to do if you have an error adding a venue to your market.
Hardware
Troubleshooting and info
Setup Your New StationA step-by-step guide to set up your new station; from unboxing to renting!
XDS ControlXDS Control to set up and change screen content on the 24- and 48-slot stations
No Rental Record - Powerbank ReturnedThis article will address when a rental is recorded in a station slot, but no starting rental appears in the dashboard.
How to open the stationsIf you need to open up a station to check internal hardware, this guide will help you.
Station Online, Dashboard States OfflineThis article describes a station with solid lights, that appears to be online, but in the backend still appears as offline
Operations
How to handle the network
Instagram AccountsHow Instagram accounts are used for partners
Promo CodesDetails on promotional codes
Stripe Statement DescriptorStatement Descriptor info
Stations at EventsHow to update a station for a one-off event, or an event not tied to a specific venue for a temporary placement
Pricing In App Not CorrectThis article describe why pricing in app may not reflect pricing as it appears on the dashboard.