How to Submit a Warranty Claim
To initiate a warranty claim, you must provide the following details:
Powerbank ID
Include the total number of rentals and charge cycles the powerbank has completed.
Detailed Issue Description
Specify the problem or malfunction experienced with the powerbank.
Date of Circulation
Indicate the date the powerbank was first rented out. This information can be found in the "Rentals" section of the dashboard by searching for the Powerbank ID.
Warranty Eligibility Criteria
A powerbank will qualify for warranty replacement or repair if:
It has completed fewer than 30 cycles; or
It has been in circulation for less than 12 months (from the first rental date recorded in the dashboard); or
It was purchased within the last 18 months.
Important: Warranty claims will only be honored if the powerbanks has been stored, used, and tested according to Brick’s recommended best practices.
Storage Guidelines
Environment: Store powerbanks in a cool, dry place.
Packaging: Each powerbank should remain in its individual packaging when not in use.
Testing Guidelines
Conduct regular functionality tests to ensure performance standards are met.
Burden of Proof
Brick partners are responsible for providing evidence to support any claims outside the standard warranty parameters. Claims will be reviewed and assessed based on the documentation provided.
Warranty Coverage
The warranty covers the following issues:
Deterioration: Loss of functionality beyond normal wear and tear.
Shipping Damage: Any damage incurred during the shipping process.
Station-Induced Damage: Damage caused by Brick hardware (e.g., charging stations).
Exclusions
The following types of claims will not be accepted:
Improper Storage Conditions: Powerbanks stationed outdoors during extreme weather (e.g., freezing temperatures).
Physical Damage: Significant physical damage, excessive wear and tear, or modifications not authorized by Brick.