If you've put a powerbank back in a Brick station but your app or your email is still showing the rental as active, here's why and how to fix it.
Why this happens
A return is only registered when:
The powerbank is inserted in the correct orientation (sensor side facing into the slot)
The slot accepts the powerbank fully, you should feel a click and see the slot light change
The station is powered on and online
If any of those conditions weren't met, the system never received the "returned" signal and the rental keeps running.
What to do
Go back to the station and check the slot. If the powerbank is sitting in the slot but the light is the same as the empty slots around it, the station didn't register it.
Pull the powerbank out and re-insert it firmly. Make sure the sensor side (the side with the small marking) is facing the back of the slot.
Wait a minute and refresh the Brick app. The rental should show as ended.
If the station is dark or showing an error message, it may be offline. Try a different station nearby, or contact support.
If the rental still shows as active
Reach out to us through the chat in the Brick app or email support@brick.tech. Include:
The station location (venue name or address)
The approximate time you returned the powerbank
A photo of the slot showing the powerbank inserted, if possible
We'll close the rental on our side and refund any overcharge.