If you've rented a Brick powerbank and your phone isn't charging, try these steps in order. Most issues are solved within a minute.

Some powerbanks need to be woken up before they start charging. Press the small button on the side of the powerbank once. The indicator lights should light up. Your phone should begin charging within a few seconds.

Each Brick powerbank comes with built-in cables for the most common phones. Make sure you're using the cable that fits your phone (USB-C for most Android phones and newer iPhones; Lightning for older iPhones).

If the powerbank still won't charge, return it to any slot in the station and start a new rental with a different powerbank. If you return your first powerbank within 5 minutes of starting the rental, you won't be charged for it.

If you've tried the above and your phone still isn't charging, reach out to us through the chat in the Brick app or email support@brick.tech. Include the station location and the time of your rental so we can find the right unit and refund you if appropriate.

Press the button on the side once to wake it up. If the lights still don't come on after pressing, the unit is probably defective. Return it and try another one.

The powerbank may be low on charge. Swap it for a different one, full powerbanks will be in slots with green or solid lights.

Yes. Return the defective unit and contact support with your rental details. We refund rentals where the powerbank didn't work.