Brick

Steps to fix a powerbank that isn't charging, including pressing the button to activate it, checking the cable, and swapping for another unit.

My powerbank isn't charging my phone: what to do

Why a rental can still appear active after returning your powerbank, and how to make sure the return is registered.

I returned my powerbank but the app still shows my rental as active

What to do when the station you wanted to return to has no empty slots, including how to find an alternative and what protects you from the late fee.

All slots at the station are full: how to return your powerbank

How the unreturned powerbank fee works, the 2-day rental window, and how to get the fee reversed if you do return the powerbank later.

I was charged €50: what is the unreturned powerbank fee?

What to do when you've been charged but the station didn't release a powerbank, how to recover the rental and get a refund if needed.

My payment went through but no powerbank came out

You can rent a Brick powerbank with the Brick app, on the web, or by tapping your card at the station's card reader. Step-by-step for each method.

How to rent a Brick powerbank: three ways to start

How to find Brick stations near you using the Brick app.

How to find your nearest Brick station

How to tell when a station is offline, what happens to your payment, and how to find a working alternative.

What to do if a Brick station is offline or out of order

Renting and Returning

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Brick Website

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