If your rental hasn't ended you can try a couple of things:
Restart the app (close down and re-open)
If the app still shows that you have an active rental, check if the power bank was returned properly.
Did the power bank lock? You should've heard a *clicking*-sound when you pushed it in.
If you try pulling it gently, does not stay put?
Press or wiggle the powerbank gently in its slot
The powerbank has to be returned with the bottom first to lock properly. The side with the magnetic connector is the "bottom".
Do you see the blue LED light next to the slot? If it's still dark, please give the power bank an additional push until you hear the *click*.
If the powerbank is locked in the slot, with the blue light being turned off, please send a message to our chat or email and we will help you.
Take a picture of the station where you returned it for faster customer support. Don't worry, we will only charge you for the time that you actually rented it and will refund any amount in excess if you've been wrongfully charged.
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Need more help? Email us at help@brickapp.se