If your card is expired, declined, or you simply want to use a different one, here's how to update your payment details on Brick.
Updating your payment method in the Brick app
Open the Brick app and go to your profile or account settings.
Tap Payment methods.
Add a new card, or remove the old one and add a replacement.
Brick supports most major credit and debit cards, plus Apple Pay and Google Pay on the relevant devices.
Why a card might be declined
Expired card. Update to a current card.
Insufficient funds. Each rental places a small temporary authorization hold (e.g. €1-€10) at the start; if your balance is below that, the rental can't start.
3D Secure verification failed. Some banks require an extra confirmation step (a code sent by SMS or app approval). Check your bank app for a pending approval.
Card blocked for online use. Some cards are blocked for online payments by default. Contact your bank to enable it.
Country/region restriction. Some prepaid or virtual cards aren't accepted internationally.
If a payment fails at the station
If a card is declined when you try to rent, no powerbank is released and no funds are taken. You can:
Try a different card
Use Apple Pay or Google Pay on your phone
Check the bank's app for a 3D Secure approval prompt and re-try
Still stuck?
Contact support through the chat in the Brick app or email support@brick.tech.