All Collections
For Partners
25 articles
Get started
All you need to know to start your network
Contact the Brick team
How to start small and medium stations (6-slot, 12-slot)How to start the 6- and 12-slot stations
Hardware
Troubleshooting and info
Station Online, Dashboard States OfflineThis article describes a station with solid lights, that appears to be online, but in the backend still appears as offline
Setup the 24- & 48-Slot StationHow to connect to a 48- or 24-slot station
Inserting a SIM card into 6- &12-Slot StationsHow to insert a SIM card into a 6-slot or 12-slot station
XDS Control - Content uploading, screen management and troubleshooting manualXDS Control to set up and change screen content on the 24- and 48-slot stations
Hardware Specifications - Stations powerbanks, certifications and designsComplete specifications stations, powerbanks, certifications, design and print files to customize wraps, stickers, programs & shipping codes
Powerbank warranty policyThis document outlines the policy for warranty claims on Brick powerbanks. Please note that the terms detailed here are subject to change without prior notice.
Hardware Troubleshooting - All StationsFollow this when setting up your station and troubleshooting any eventual problems
Dashboard
How to navigate the dashboard
Pricing at the Market, Venue & Station-LevelThis article review how to adjust pricing at various levels.
Brick point
Information about the Brick payment terminal
Brick Point POS Specification
Point-of-Sale (POS) Availability - Brick PointThis article discusses the availability of the Brick Point POS system
Sales
Tips on how to sell and market your network
Instagram Accounts and websitesHow Instagram accounts are used for partners
Venue Agreement & Sales Pitch EmailAn example pitch email to venues.
Competitor POS at VenueSuggestions on what to do if a competitor is challenging your Brick station placement at a venue.
Station Placement StrategiesSuggestions to increase placements in your market.
Operations
How to handle the network
Promo CodesDetails on promotional codes
Stripe Statement DescriptorStatement Descriptor info
Pricing In App Not CorrectThis article describe why pricing in app may not reflect pricing as it appears on the dashboard.
Cell Network Checking: understand GSM Module and connectivity outputs from SerialPort UtilityHow to interpret GSM module connectivity on station and in SerialPortUtility
Payments
Information about customer payments
Failed Payment or Payment FailThis article describes our process of managing failed payments.
Change Rental Duration from 5 days to shorterprice rental change duration 5 days
What are Preauthorization Amounts?This article describe pre-authorization amounts applied to users starting a rental.
Refunds - How it works - Stripe Connected Account transactions