While our stations are generally quite robust, with many operating for years with no issues, there’s always one bad apple in the bunch. If you have issues with one of our stations, the first thing to always do is check the Academy page in the Brick Dashboard. This is a shared knowledge base across the team that is accessible from the academy page, the help center, and the support bot.

Additionally, all the questions are answered by our support bot as well. To access the bot, click the bottom right icon in the dashboard.

You will also find our troubleshooting guide on the Academy page in the dashboard which will walk you through steps to fix every problem one of our stations is known to have encountered.

One of the common issues that we find is a station that is blinking erratically. This is often due to a station that’s either not been added to a market first or does not know where to go. Be sure to scan the station first to add it to your market. For example, a station might have been in our headquarters in Sweden and need to be programmed to the appropriate market. The stations are smart, but not smart enough to figure out what country they’re in on their own.

If the lights are still blinking, you may have an issue with the cellular connection. If you’ve already added the station to your market and you can search for it in Dashboard> Stations and you see it has a SIM ID and that it has been online in the recent past, check the signal strength. Lags between scanning a station to initiate a rental and a powerbank being retrieved can often be due to low signal strength.

If you have a station that’s repeatedly blinking, use the Serial Port Utility (SPU) troubleshooting guide in Academy. Here is a link to a video walking through the steps in SPU to send the few commands to update the station. It may seem complicated at first, but there are only a few commands you need to copy and paste to set the station.

One of the best ways to get a station up and running and used by customers is to test it before you are about to drop off the station, ensuring that it is correctly assigned to the right venue in your market. The process then is as simple as finding a location where you have a strong cellular connection. You can test this by looking a your mobile phone and ensuring you have service at that part of the venue. The best placements are in a highly-trafficked area of the venue, like on the bar where customers could see the station.