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Powerbank rentals, minimum reserve (pre-authorization amount) with first transaction, and theft prevention
Powerbank rentals, minimum reserve (pre-authorization amount) with first transaction, and theft prevention

Details on the minimum hold on accounts and theft prevention

Updated over 6 months ago

We have a low threshold for the initial hold on a user’s account to rent a powerbank. This hold usually covers the first interval for a rental (typically 30 or 60 minutes). When checking into a hotel to cover incidental charges, the hold works like a hold. Our hold amount is low as our fee is low. Charging more tends to mean fewer rentals, rather than risking the occasional powerbank that may end up being purchased by a user only being charged the hold amount and then not returning the powerbank. The account will still be attempted to be charged 5 times from the initial rental to capture the payment.

How do you prevent people from stealing powerbanks?

We have a system in place to ensure people can’t just take a powerbank without beginning a rental process. For example, the purchase price is typically set at €50 (roughly 50% of the total rental cost over five days) and we will keep charging the user. You as the partner will profit on people not returning their powerbanks as these are considered purchase fees equal to the cost of five full days of rental plus the purchase fee (again, recommended at roughly 50% of the rental price, added on top of the five days of rental). For example, a cost of 1€ per hour will be a maximum cost of 5€/day x 5 days is 25€, add a rental fee on top of this of about 12€, so the total powerbank cost would then be 37€ (five days rental

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